Frequently Asked Questions

General

How do I hang my banner?

The fabric sleeve along the top of the banner allows for a piece of timber dowel to slide through. The sleeve is 8cm tall, so plenty of room for most dowel widths. A single banner is approximately 80cm wide, so we recommend a piece of dowel at least 90cm long to allow room at each end for hooks. You can buy dowel from Lucky Charlie when placing your order - or source from your local hardware store. If you are buying a pair of banners to hang side-by-side we recommend using dowel approx 175cm long. 

Can I wash my banner?

Yes!
Cold machine wash
Lie flat in the shade to dry
Do not tumble dry
Iron on reverse side

How big are the banners?

Approximately 80cm x 150cm and are designed to hang vertically. 

Note: our wall banners are made by hand so sizes may vary slightly between pieces

How long are the tassels?

The tassel itself is approximately 60cm long, with a further 30cm of hanging loop.
Note: our tassels are made by hand so sizes may vary slightly between pieces

Do you have a Lucky Charlie store?

At this stage we only sell online, but we do hope to have stockists around Australia soon - stay tuned!

Do you want to be a Lucky Charlie stockist?!

Please contact hello@luckycharlie.com.au - we would love to chat!

Where are you located?

Lucky Charlie is based in Coorabell - in the hills behind Byron Bay, NSW, Australia. That said, we have no physical store at present, we sell online only.

Can I make changes to my order once it has been placed?

If you would like to make changes to your order after it has been placed, please contact us immediately by email at hello@luckycharlie.com.au. We will do our best to amend the order, however cannot guarantee this. We are unable to make any changes once your order has been dispatched.

What currency are your prices listed in?

All prices are advertised in Australian Dollars (AUD).
Listed prices do not include shipping.

Do you offer trade discounts?

We love working with interior designers and stylists to add some wow to the walls of your latest project and are happy to offer trade discounts to eligible customers. Please contact hello@luckycharlie.com.au to discuss.

Shipping & Returns

How much is shipping within Australia?

We have a flat rate of $15 shipping within Australia.

Do you ship worldwide?

Yes, we can ship overseas. Please contact us at hello@luckycharlie.com.au for a custom shipping quote.

Do you ship to Post Office boxes?

No, you must provide a street address.

How long will it take for my order to be delivered?

Orders are packed twice a week and sent from our headquarters in Byron Bay by Australia Post. Typically, your delivery will arrive within 10 business days of us receiving your payment and funds clearing - often much sooner! Sometimes, due to delays with Auspost, delivery of your items may exceed this window for reasons outside our control. We work hard to process all orders as quickly as possible and we will send you an email to let you know when your item has been dispatched by us. Lucky Charlie does not ship on weekends or on NSW or Australian Public Holidays.

What is your Returns Policy? 


We do not accept returns or refunds for change of mind purchases or on SALE items. We will of course accept a return of a damaged or faulty item. Please contact hello@luckycharlie.com.au within 7 business days of receiving your item to discuss returns.