Terms of service
Welcome to www.luckycharlie.com.au. This website provides you with an opportunity to browse and purchase various products that have been listed for sale. Please read the terms and conditions carefully. By using, browsing and purchasing from our website, you acknowledge that you have read, understood and agree to be bound by the terms. You accept the terms by remaining on the website. You may also accept the terms by clicking agree to the terms where this option is made available to you.
DISCLAIMER
Many products sold at Lucky Charlie are hand made. Imperfections and variations in colour, size and texture will occur – this is what adds to the beauty of each item. It also means that there may be small variations between the product image and the product you receive. We have made every effort to display as accurately as possible the colours and images of our products. However, colours may appear slightly differently on different displays and screens.
If you would like more information in relation to a specific item, please contact us at hello@luckycharlie.com.au
Lucky Charlie endeavours to make every effort possible to provide accurate and updated content on this website. Unfortunately, there may occasionally be price changes, sold out items, unforeseen back orders and unintentional errors on our site. Lucky Charlie will not be liable for these errors or changes.
Please note that when you submit an order through the website, no agreement is formed until we process and accept your order and send you a confirmation. If there’s been an error leading to your order, such as a pricing or stock error, we may choose not to fill the order, but we will contact you to discuss your options (for example, placing an order at the correct price, delaying your order or exchanging your item for another.) If we can’t or won’t fill your order, we’ll process a full refund as soon as practicable.
PRICING
All prices are advertised in Australian Dollars (AUD).
Listed prices do not include shipping.
Lucky Charlie reserves the right to change the price of our products at any time without prior notice.
PURCHASES
By placing an order, you agree to pay the stated price, plus any applicable shipping charges. An order placed through our online store is an offer by you to state you are purchasing the particular product in accordance with our terms and conditions.
You acknowledge and agree that your payment in full in cleared funds, including shipping fees, is a condition of this agreement, any breach of which will entitle us to terminate this agreement immediately. If a request for payment is returned or denied by your financial institution or is unpaid by you for any other reason, then you’ll be liable for any associated costs incurred by us, including banking fees and charges. We may also immediately stop delivery of any goods unpaid for unless and until we receive your payment in full.
PAYMENT
Lucky Charlie takes care to ensure our site is secure. We accept payments by ApplePay, Google Pay, Visa, Mastercard & AMEX. Payment will be debited from your account upon order of your product.
In making a payment, you warrant to us that you‘ve read and understood the terms of any third party payment gateway, processor or credit provider (such as PayPal, AfterPay or Zip Pay), which are available on their respective websites. You understand that these services are provided by third parties, and are made available to you on our website for your convenience only. Lucky Charlie is not responsible for any issues, loss or damage arising out of those facilities. If you have an issue with a third party provider on our website, please contact them directly.
To the extent permitted by law, Lucky Charlie will not be held liable or responsible for any damages or consequential loss (whether direct or indirect) suffered by you as a result of any credit card fraud or unauthorised access to an AfterPay or PayPal account.
DISCOUNTS
We may offer discounts or coupon codes from time to time.
Discounts and coupon codes are not available in conjunction with any other offer (for example, if we have two promotions on offer at the same time, you can only apply for one discount or coupon code to a purchase, not both).
Discounts and coupon codes are available for the stated time, or else for a period of seven (7) days from the dated the offer was made, or until stocks last (whichever occurs first).
Unless we specify otherwise in our offer, discounts and coupon codes are available on full priced goods only.
Coupons are non-transferable and are not redeemable for cash under any circumstances.
We reserve the right to revoke any discount offer or coupon code at any time without notice.
STORE CREDIT
We may issue you with store credit in accordance with this agreement, or otherwise within our absolute discretion. If we do so, the grant of store credit is subject to the terms of this agreement.
Store credit is redeemable for products sold by us on our website only and can’t be applied to postage on an order.
Store credit can be redeemed for twelve (12) months from the date of issue and will expire after this date. It’ll then be unable to be redeemed, replaced or refunded.
Store credit is non-transferable and is not redeemable for cash under any circumstances, including any partial balance remaining after redemption.
LOST OR DAMAGED GOODS
If goods are lost or damaged during delivery, please contact us at hello@luckycharlie.com.au within 7 working days of placing your order so that we can investigate the surrounding circumstances. We will make all reasonable attempts to assist with the location of your order, and
assist with the re-delivery and return of items not received. Once the item has been processed through our third party vendor for dispatch, all lost/damaged packages must be reviewed and communicated via the vendor, with our assistance.
CANCELLATION AND AMENDMENTS
To meet our goal of providing great customer service, orders are processed promptly. While we will do our best to help, we regret that cancellations or changes to your order after it has been placed may not be possible.
Lucky Charlie may exercise its discretion to cancel an order, or refuse to process an order for any reason including:
- Unavailability of a product
- Inability to deliver to the nominated delivery address
- Suspicion that the order is not genuine.
- If delivery of an order will result in unacceptably high freight charges to Lucky Charlie, we reserve the right to contact you to request further shipping fees or to cancel the order prior to dispatch. If we cancel your order in these circumstances, we will issue you with a full refund.
OUT OF STOCK ITEMS
Lucky Charlie will contact you immediately in the unforeseen event that you have purchased a product that is out of stock or unavailable. We will advise you of the estimated time to fill your order, and discuss your options for choosing an alternative product. If neither option suit you, we will cancel your order and provide a full refund.
On rare occasions our suppliers find themselves unable to deliver products to us, or the products delivered are not to the quality and standard we expect, Lucky Charlie reserves the right to withdraw any product from our website at any time.
FAULTY ITEMS
Faulty or incorrect items will be refunded or exchanged. Goods are classified as faulty if they are damaged on receipt. Please note items damaged as a result of normal wear and tear are not considered faulty. Lucky Charlie reserves the right to inspect returned items and deny refund if the items are in saleable condition.
Many Lucky Charlie products are hand screen printed and hand made and therefore may include slight markings or imperfections or which may vary slightly from the image shown on the website.
All items are thoroughly checked before sending and packaged with care. In the unlikely event that you receive an item that is faulty or damaged please contact us by email and we will organise a replacement for you.
Please Note: Faulty and damaged items are subject to the same conditions as returns and exchanges. If you receive a package which is visually damaged or opened, insist that this is noted with the carrier before signing for your order. You will be required to follow the same steps as with Returns.
To avoid any unnecessary damage to products please take care when unwrapping and leave all tags attached until you are happy with your purchase. If you have any further questions please do not hesitate to contact us at hello@luckycharlie.com.au
WEBSITE AVAILABILITY
From time to time down-time, either scheduled or unscheduled, may occur. Lucky Charlie will work within reason to ensure the amount of down-time is limited but will not be held liable for the consequences of any down-time.
PRODUCT CARE
Please ensure you read the care instructions provided on the website under FAQs. If you have damaged the products yourself, or have failed to take proper care of the product, we will not be able to provide you with a repair, refund or replacement.
EVENTS BEYOND OUR CONTROL
As in life, sometimes circumstances beyond our control (strikes, floods, fires and extreme weather events, computer malfunctions, failure of service providers to perform services or injury or illness of key personnel) get in the way. If circumstances we can’t control affect our ability to dispatch your order, you release us from any obligation to dispatch your order while those circumstances continue. While they continue, we may choose to cancel your order, or otherwise to complete your order once things have returned to normal. If we expect a major delay, we’ll contact you to discuss a suitable solution.
ADVICE AND INFORMATION
We may give you advice, recommendations, information or assistance in relation to products on our website, their use or application. We give that information to you in good faith, believing it’s accurate, appropriate and reliable at the time but we don’t give any warranty of accuracy, appropriateness or reliability. Information and advice we give is general in nature and is not intended to constitute or substitute for professional or medical advice. You should seek appropriate professional or medical advice if necessary. We won’t accept any liability or responsibility (including liability for negligence) for any loss suffered because of your or any other person’s reliance on information or advice we provide on our website, unless otherwise required by law.
INTELLECTUAL PROPERTY
You acknowledge and agree that all intellectual property rights owned by us or to which we are entitled before and after this agreement will remain our sole property and that nothing in this agreement transfers any ownership in our intellectual property rights to you.
VARIATION
We can change these conditions at any time by updating this document and giving notice to you by posting a copy on the website. The changes will take effect immediately on their being posted.
SEVERANCE
If any part of these conditions is found to be void or unenforceable by a Court of competent jurisdiction, that part will be severed, and the rest of the agreement will remain in force.
TERMINATION
We may terminate this agreement at any time on notice to you. All disclaimers and limitations of liability will survive termination. On giving such notice, we’ll refund any amounts paid by you in respect of undelivered goods.
COPYRIGHT
All content and images on this website are the property of Lucky Charlie. These may only be used, copied or distributed with the express written permission of Lucky Charlie.
This document was last updated: 14th February 2024